{"id":812,"date":"2025-05-08T13:59:11","date_gmt":"2025-05-08T17:59:11","guid":{"rendered":"https:\/\/accessforward.ca\/?page_id=812"},"modified":"2025-12-18T09:36:39","modified_gmt":"2025-12-18T14:36:39","slug":"norme-daccessibilite-pour-les-services-a-la-clientele-training","status":"publish","type":"page","link":"https:\/\/accessforward.ca\/fr\/norme-daccessibilite-pour-les-services-a-la-clientele-training\/","title":{"rendered":"Norme d&rsquo;accessibilit\u00e9 pour les services \u00e0 la client\u00e8le Training"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-custom-z-index\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-z-index:-1;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-custom-z-index\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-z-index:1;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\">    <div id=\"module5-container\">\n        <iframe \n            id=\"module5-iframe\"\n            src=\"https:\/\/accessforward.ca\/tm\/M6-Norme-daccessibilite-pour-les-services-a-la-clientele\/story.html\" \n            width=\"100%\" \n            height=\"700\" \n            frameborder=\"0\" \n            title=\"Training Module - Customer service standard module French\" \n            >\n        <\/iframe>\n\n        <div \n            id=\"module5-button\" \n            style=\"text-align:center; margin-top:20px; display:none;\">\n            <button \n                id=\"complete-button-module5\" \n                class=\"af-button\" \n                onclick=\"markComplete_module5()\" \n                aria-label=\"Mark Customer service standard module French as complete\">\n                \u2705 Marquer comme termin\u00e9            <\/button>\n        <\/div>\n\n        <p \n            id=\"module5-thankyou\" \n            style=\"display:none; text-align:center; margin-top:20px; font-weight:bold; color:green;\">\n            \ud83c\udf89 Merci ! Votre compl\u00e9tion a \u00e9t\u00e9 enregistr\u00e9e.        <\/p>\n    <\/div>\n  \n<script>\n        setTimeout(function () {\n            document.getElementById('module5-button').style.display = 'block';\n        }, 300000);\n\n        function markComplete_module5() {\n            localStorage.setItem('module5-complete', 'true');\n\n            \/\/ Push event to GTM dataLayer\n            window.dataLayer = window.dataLayer || [];\n            dataLayer.push({\n                event: 'module_complete',\n                event_category: 'Training',\n                event_label: 'Customer service standard module French',\n                module_id: 'module5',\n                completion_method: 'manual_button',\n                value: 1\n            });\n\n            \/\/ Hide iframe and button, show thank-you\n            document.getElementById('module5-iframe').style.display = 'none';\n            document.getElementById('module5-button').style.display = 'none';\n            document.getElementById('module5-thankyou').style.display = 'block';\n        }\n    <\/script>\n\n    <style>\n        .af-button {\n            background-color: #005DAA;\n            color: #ffffff;\n            font-size: 18px;\n            padding: 12px 24px;\n            border: none;\n            border-radius: 4px;\n            cursor: pointer;\n            font-family: 'Arial', sans-serif;\n        }\n\n        .af-button:hover {\n            background-color: #004885;\n        }\n    <\/style>\n    <\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-812","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/accessforward.ca\/fr\/wp-json\/wp\/v2\/pages\/812"}],"collection":[{"href":"https:\/\/accessforward.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/accessforward.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/accessforward.ca\/fr\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/accessforward.ca\/fr\/wp-json\/wp\/v2\/comments?post=812"}],"version-history":[{"count":4,"href":"https:\/\/accessforward.ca\/fr\/wp-json\/wp\/v2\/pages\/812\/revisions"}],"predecessor-version":[{"id":1019,"href":"https:\/\/accessforward.ca\/fr\/wp-json\/wp\/v2\/pages\/812\/revisions\/1019"}],"wp:attachment":[{"href":"https:\/\/accessforward.ca\/fr\/wp-json\/wp\/v2\/media?parent=812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}