A support person can be a paid personal support worker, an intervenor, volunteer, family member or friend. A support person might help your customer with communication, mobility, personal care or with accessing your services.
A person with a disability is permitted to bring their support person with them to any area of your premises that is open to the public or to third parties.
If your organization charges for admission, such as a movie theatre, it must provide advance notice of what admission fee or fare, if any, will be charged for a support person, for example, through a prominently placed sign or a notice on your website.
...then fares for a support person must be waived when they are accompanying a person with a disability who relies on their support. This requirement is specified under the Transportation Standard. It is the responsibility of the person with a disability to demonstrate their need for a support person to the public transportation provider
In limited situations, you may require a person with a disability to be accompanied by a support person for health or safety reasons. You must first consult with the person with a disability and consider available evidence before you determine that:
In such a situation, you must waive the admission fee or fare for the support person, if one exists.