Recap – General Tips
Here are some general tips to keep in mind when serving people with disabilities:
- Ask before you help. Don’t assume the person needs it.
- If you're not sure what to do, ask your customer, “How can I help you?” Your customer knows if they need help and how you can provide it.
- Don’t make assumptions about the type of disability a person has or about what accommodation needs they may have. Your assumptions may be wrong.
- Some disabilities are not visible and customers are not required to tell you about their disabilities.
- Speak directly to your customer, not to their support person or companion.
- Take the time to get to know your customer’s needs and focus on meeting those needs just as you would with any other customer.
- Listen carefully. If you’re not sure what your customer is saying, confirm by summarizing or repeating what was said to you, or politely ask them to repeat it.
- Be patient. People with some kinds of disabilities may take a little longer to respond or do things.
- Use appropriate language and terminology when referring to people with disabilities.