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Customer Service Standard Module

This module covers the requirements for providing customer service in ways that are accessible to people with disabilities

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Summary of Topics

  1. Introduction
  2. The Requirements
  3. Serving People With Disabilities
  4. Summary
  • Duration: approx. 30 to 40 mins
  • Knowledge Check: 7 Questions
  • Certificate

This training resource is not legal advice and should you require assistance in interpreting the legislation or the regulation, please contact your legal adviser. This resource has been created to assist in understanding the legislation and/or regulation and does not replace the official version of the Integrated Accessibility Standards Regulation, Ontario Regulation 191/11 and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). If there is any conflict between this resource, the Integrated Accessibility Standards Regulation and the AODA, the regulation and the AODA are the final authorities.

This resource may be used for non-commercial, not-for-profit purposes only in assisting organizations in meeting the training requirements under section 7 and section 80.49 of the Integrated Accessibility Standards Regulation 191/11.

Available in Other Formats

In addition to the online version, this module is available in other formats. Use the format that best suits your needs and training methods.

Download Text-only format

Can be downloaded as a PDF document to read online or to print.

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Is particularly useful if you plan to conduct training during meetings or workshops.

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