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Welcome to AccessForward

This website provides free training modules to meet the training requirements under Ontario’s accessibility laws (Accessibility for Ontarians with Disabilities Act). Developed in partnership with the Government of Ontario.

Getting Started

step 01

Take the Customer Service training module.

Everyone in your organization must be trained on providing accessible customer service and how to interact with people with disabilities.

step 02

Take the other training modules that are relevant to your work responsibilities

to get an understanding of the requirements that relate to your duties and your organization. Click on the training module to see a summary of topics to help you determine what to complete, and to see the module formats available.

step 03

Take the training module on the Ontario Human Rights Code

as it relates to people with disabilities, and how the Code and Ontario’s accessibility laws work together and how they are different.


Training Modules


Additional Resources for Training

Check out our additional training resources, including…

  • a guide for training implementers
  • frequently asked questions
  • template forms to help you keep track of training
  • downloadable module files
  • timelines charts with the compliance dates for your requirements
Learn More

Training Booklets for Small Organizations

We also offer a condensed version of the training modules in printable booklet form, containing the requirements specific to small organizations.

View Resources

Training on Ontario Human Rights Code

Organizations must also train staff on the Ontario Human Rights Code as it relates to people with disabilities. The Ontario Human Rights Commission offers a free training video, and other resources.

View Resources

Sharing Accessforward

AccessForward – Training for an Accessible Ontario

Share our short information video to help us spread the word about our free training resources specifically developed for organizations to meet their accessibility training requirements.